A LITTLE GUIDANCE BEFORE THE PULL
Help with your adventure
Find your order, understand the next step, and reach the team when you need a hand.
Choosing and booking a service
How do I choose the right version and options?
Choose your WoW version first, then open the service to review its scope, region, play method, and available options. The service description and selected package define what you are ordering. Additional notes do not add an unlisted service or change its price.
Check the price breakdown before adding the service to your cart. If an option is missing, ask the team to confirm it before ordering.
Why does my order need confirmation before payment?
Some services need the team to confirm availability and the selected scope. Submitting that order does not take a payment. Once confirmed, open the order to see the confirmed total and continue to PayPal. Services enabled for direct checkout can proceed at their configured price.
Does selecting a run reserve my place?
Selecting a run records a request. Availability is checked when payment starts, and a temporary seat hold may be shown on your order. A seat is confirmed only after payment is verified and the booking is confirmed. An expired hold or a booking-review message needs a fresh availability check; contact the team before paying again.
When will my service start?
Use a published run time when one is available, or agree on timing with the team. The requested run, your order status, and any operator reply appear on your order. A preferred time or an order-change request is not a confirmed appointment.
Your account, payment, and order
Where can I find a guest order?
Open its order link in the browser you used to place it. Guest access depends on that browser’s site cookie. If you sign in on the same browser, use Link orders from this browser in My orders to connect those orders to your account.
If the cookie is gone or you used another browser, contact support with the order reference. The team must verify ownership; knowing an email address alone does not grant access.
PayPal approved my payment. Why is my order still pending?
A buyer approval and a completed payment are separate steps. Return to your order after PayPal and check its status. If offered, Confirm PayPal payment completes an approved payment or checks a payment that was already captured.
If the order shows payment review, a booking issue, or an error, contact the team with the order reference. Do not place a second order just to retry a payment that may already have been taken.
How do I request a cancellation or a different time?
Open your order from My orders, or use its saved checkout link in the original browser. In Order changes, choose cancellation or rescheduling, explain the request, and submit it for review. You can follow the request and the administrator’s reply there.
A request does not automatically cancel work, reserve another time, or issue a refund. The team must confirm the outcome. Review the Terms & Conditions for the applicable terms, and use order chat if your request is urgent.
How do I reach the team about a specific order?
Open the order and choose Chat about this order to include its reference. You can also email brokenboosting@gmail.com. Operator availability is shown in chat; a reply may not be immediate.
Keep passwords, payment-card details, and identity documents out of chat and email.